At Cruselita, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward Refund and Returns Policy to ensure your peace of mind.

Eligibility for Refund and Returns: To be eligible for a refund or return, the following conditions must be met:

  1. The return request must be initiated within 30 days from the date of receiving the product.
  2. The item must be in its original condition, unused, and with all original tags and packaging intact.
  3. Proof of purchase, such as the order number or receipt, must be provided.

Non-eligible Items: The following items are not eligible for a refund or return:

  1. Products that have been used, altered, or damaged after delivery.
  2. Earrings and other pierced jewelry due to hygiene reasons, unless they are faulty or damaged upon receipt.
  3. Custom-made or personalized items, as they are specially crafted to your specifications.

How to Request a Refund or Return: If you meet the eligibility criteria and wish to request a refund or return, please follow these steps:

  1. Contact our Customer Support team within 30 days of receiving your order to initiate the process.
  2. Provide the necessary details, including your order number, the item(s) you want to return, and the reason for the return.
  3. Our Customer Support team will guide you through the return process and provide you with a Return Authorization Number (RAN) if applicable.

Return Shipping and Cost: Customers are responsible for shipping the return item(s) back to Cruselita. We recommend using a trackable shipping method to ensure the safe return of the product. Please note that shipping costs for the return will be borne by the customer, except in cases where the item received is faulty or damaged.

Refund Process: Once we receive the returned item(s) and verify their eligibility, we will process the refund to the original payment method within a reasonable timeframe. Please allow for up to 7 business days for the refund to be reflected in your account.

Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item, you can follow the standard return process and place a new order for the desired product.

Contact Us: If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to reach out to our Customer Support team at [email protected]

We sincerely value your trust in Cruselita, and we are committed to providing you with a delightful shopping experience. Thank you for choosing us for your silver jewelry needs!